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Eliminate your blind spots.

See how many incoming calls you’re getting, who’s on the phone with who and which customers are calling at what times. Our analytics system builds custom reports, allowing you to see data points that’ll give you the tools you need to increase organizational efficiency and improve business growth.

Analytics
  • Easy-to-use web portal for managing recordings
  • Records users across every device
  • Up to 6 months of call history saved
  • Analyze wait times, missed calls and hang ups
  • Powerful search and archival features
Easy to Use
Actionable tracking
Performance driven
Organization-wide Insight

Choose Your Plan

Lite

Supervisor starting at
$20.00/mo
Per user starting at
$2.00/mo

  • Great for small and enterprise businesses
  • Provides basic daily call reports
  • Allows insight into employee productivity
1000

Supervisor starting at
$25.00/mo
Per user starting at
$4.00/mo

  • Provides in-depth call reporting and analytics
  • Includes an intuitive web dashboard with customizable views
  • Real-time report statistics and 12 months of historical data retention
2000

Supervisor starting at
$50.00/mo
Per user starting at
$4.00/mo

  • Includes all features from 1000
  • Call Center Agent and Supervisor profiles for enhanced call management
  • Direct control over call management through the intuitive web dashboard
  • The most advanced and customizable realtime reports available

Lite
1000
2000
REPORT STYLES
Historical Call List      
Calls by Half Hour Interval      
Calls by Day/Week/Month      
Calls by Telephone Number      
Unreturned Lost Calls    
Extension List    
Extension BLF – Presence    
Trunk Interface List    
Calls by DDI    
Active Call List    
1000 Wallboard    
External Content (via URL)    
Hunt Group List  
DND Extension List  
ACD Agent List  
ACD Agent BLF  
ACD/DND Activity Log  
ACD N/A Code Usage  
Calls by Account Code  
2000 Wallboard  
REPORT FEATURES
Historical Reporting      
Scheduling      
Cradle to Grave Reporting      
Abandoned Call Recovery      
Real Time Reporting    
BLF View    
Call Control    
Alarms    
1000 Wallboard    
ACD Statistics*  
DND Statistics  
Not Available Codes*  
ACD Group Analytics*  
2000 Wallboard  

Real-time hosted call recording provides a deeper level of insight and accountability.
  • Easy-to-use web portal for managing recordings
  • HIPAA compliant security
  • Records users across every device
  • Up to 6 months of call history saved
  • Analyze wait times, missed calls and hang ups
  • Powerful search and archival features

Get a Quote

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