Eliminate your blind spots.
See how many incoming calls you’re getting, who’s on the phone with who and which customers are calling at what times. Our analytics system builds custom reports, allowing you to see data points that’ll give you the tools you need to increase organizational efficiency and improve business growth.
Easy to Use
Actionable tracking
Performance driven
Organization-wide Insight
Choose Your Plan
Lite
Supervisor starting at
$20.00/mo
Per user starting at
$2.00/mo
- Great for small and enterprise businesses
- Provides basic daily call reports
- Allows insight into employee productivity
1000
Supervisor starting at
$25.00/mo
Per user starting at
$4.00/mo
- Provides in-depth call reporting and analytics
- Includes an intuitive web dashboard with customizable views
- Real-time report statistics and 12 months of historical data retention
2000
Supervisor starting at
$50.00/mo
Per user starting at
$4.00/mo
- Includes all features from 1000
- Call Center Agent and Supervisor profiles for enhanced call management
- Direct control over call management through the intuitive web dashboard
- The most advanced and customizable realtime reports available
Lite |
1000 |
2000 |
|
| REPORT STYLES | |||
| Historical Call List | |||
| Calls by Half Hour Interval | |||
| Calls by Day/Week/Month | |||
| Calls by Telephone Number | |||
| Unreturned Lost Calls | |||
| Extension List | |||
| Extension BLF – Presence | |||
| Trunk Interface List | |||
| Calls by DDI | |||
| Active Call List | |||
| 1000 Wallboard | |||
| External Content (via URL) | |||
| Hunt Group List | |||
| DND Extension List | |||
| ACD Agent List | |||
| ACD Agent BLF | |||
| ACD/DND Activity Log | |||
| ACD N/A Code Usage | |||
| Calls by Account Code | |||
| 2000 Wallboard | |||
| REPORT FEATURES | |||
| Historical Reporting | |||
| Scheduling | |||
| Cradle to Grave Reporting | |||
| Abandoned Call Recovery | |||
| Real Time Reporting | |||
| BLF View | |||
| Call Control | |||
| Alarms | |||
| 1000 Wallboard | |||
| ACD Statistics* | |||
| DND Statistics | |||
| Not Available Codes* | |||
| ACD Group Analytics* | |||
| 2000 Wallboard | |||
Real-time hosted call recording provides a deeper level of insight and accountability.
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